London's Greatest Live Music Restaurants

Book with confidence

Posted on Apr 7, 2021
Book with confidence


The COVID19 sit­u­a­tion is com­plex and con­stant­ly evolv­ing and the fol­low­ing guid­ance is pro­vid­ed should you find your­self in the posi­tion of being unable to attend the booked event due to COVID19:

You can buy insur­ance with your tick­et pur­chase through Tick­et­Plan. You will be prompt­ed to buy when order­ing your tickets.

Tick­et­Plan will pro­tect UK Cus­tomer’s tick­et pur­chas­es (exclud­ing dona­tions and items not pur­chased through Bois­dale) to a val­ue of £1,500 per item if the cus­tomer is unable to attend the event due to spec­i­fied unfore­seen cir­cum­stances includ­ing, but not lim­it­ed to:

  • Ill­ness includ­ing a mem­ber of a house­hold test­ing pos­i­tive for covid19
  • Required to self-iso­late by NHS track and trace
  • Trav­el dis­rup­tion due to break­down en-route or bad weather
  • Jury ser­vice

Terms and Con­di­tions apply — which can be found when pur­chas­ing your tick­et insurance.

If you have pur­chased insur­ance and need to claim you will need to con­tact the insur­ance provider Tick­et­plan who will han­dle your claim. 

If you have not pur­chased the insur­ance, Bois­dale will not be able to refund you should you not be able to attend the event. If the event is can­celled, Bois­dale will trans­fer your tick­et book­ing to a resched­uled date or anoth­er event of your choice.

Please fol­low gov­ern­ment guid­ance and iso­la­tion rules when attend­ing our events to help keep our staff and cus­tomers safe.

For the safe­ty and com­fort of our cus­tomers, Bois­dale con­tin­ues to imple­ment Covid safe­ty mea­sures includ­ing the San­itimes Room Atom­is­ers, which the man­u­fac­tur­er claims can kill 99.99% of virus­es bac­te­ria in the air.

If you require fur­ther guid­ance, please con­tact us at info@​boisdale.​co.​uk with details of your book­ing and cur­rent sit­u­a­tion and a mem­ber of the team will con­tact you as soon as possible.